Privacy Policy

Last updated: 27th October 2025

1. Introduction

Welcome to Planning Insights and Navigation Systems Limited, trading as “PINS” (“we”, “our”, or “us”).

PINS is a Software-as-a-Service (SaaS) platform designed to for Golf Clubs and Professional Golf Tours that enables users to create highly accurate green and feature maps, and to manage the placement and allocation of pin positions.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform, website, or related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

2. Who We Are

PINS is operated by Planning Insights and Navigation Systems Limited, which is registered in England and Wales (Company No: 16216808).

Registered office:

c/o Number 1 Golf, Haystore, Unit 2, Holt Lane, Ashby Magna, Leciestershire, United Kingdom, LE17 5NJ

3. Data We Collect

We collect and process the following types of data:

3.1 Information You Provide Directly

• Account Information – such as your name, email address, organisation, role, and password.

• Billing Information – payment card details, billing address, and transaction history (processed securely via our payment provider).

• Support Requests – communications you send us via chat, email, or support channels.

• Content Data – files, notes, or information you upload to or generate within PINS.

3.2 Information Collected Automatically

• Usage Data – how you interact with our platform (e.g., pages viewed, features used, time spent).

• Technical Data – IP address, browser type, operating system, device information, and cookies.

3.3 Information from Third Parties

We may receive data from:

• Authentication providers (e.g., Google Workspace)

• Analytics and advertising services (e.g., Google Analytics)

• Payment processors (e.g., Stripe)

4. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our Services

• Authenticate users and manage accounts

• Process transactions and send billing information

• Communicate with you (service updates, support, and marketing communications)

• Monitor usage and detect fraudulent or illegal activity

• Comply with legal obligations

We rely on the following legal bases under the UK GDPR:

• Contractual necessity – to provide you with the Services

• Legitimate interest – for security, analytics, and platform improvement

• Consent – for marketing and optional cookies

• Legal obligation – to comply with applicable laws

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.
When you delete your account, your personal information will be securely erased or anonymised within 30 days, unless required for legal or regulatory purposes.

6. Data Sharing and Transfers

We only share data where necessary, including with:

• Service providers (e.g., cloud hosting, analytics, email delivery, and payment processors)

• Legal authorities where required by law or to protect our rights

All third-party providers are bound by confidentiality and data protection obligations.

If we transfer your data outside the UK or EEA, we ensure adequate safeguards (e.g., UK/EEA Standard Contractual Clauses).

7. Security of Your Information

We take your data security seriously and implement appropriate technical and organisational measures including:

• Data encryption (in transit and at rest)

• Access controls and authentication

• Regular vulnerability assessments and monitoring

However, no online system is 100% secure. You are responsible for safeguarding your account credentials.

8. Your Rights

You have the following rights under UK and EU data protection law:

• Access – request a copy of your data

• Rectification – correct inaccurate or incomplete data

• Erasure (“Right to be forgotten”)

• Restriction – limit processing in certain circumstances

• Portability – receive your data in a machine-readable format

• Objection – object to certain types of processing (e.g., marketing)

• Withdraw consent – at any time where consent is relied upon

To exercise your rights, please use the Contact Us form below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

9. Cookies

We use cookies and similar technologies to:

• Enable core site functionality

• Improve user experience

• Analyse site usage and performance

You can manage or disable cookies in your browser settings.
See our separate Cookie Policy for more information.

10. Marketing

If you opt in, we may send you updates about new features or related services.
You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

11. Third-Party Links

Our Services may include links to external websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
If significant changes are made, we will notify you via email or an in-app message.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us using the Contact Us form below.